FAQs

Frequently Asked Questions

Clear Answers. Straightforward Process.

We understand that planning a fencing, gate or retaining wall project comes with questions. Below you’ll find answers to common enquiries about our services, process and workmanship.

If you can’t find what you’re looking for, contact us directly – we’re happy to assist.

General Questions

We service Southeast Melbourne and surrounding areas. We may travel further for larger residential and commercial projects.

Yes. We install fencing, gates and retaining walls for homeowners, builders, developers and business owners.

Yes. We provide detailed, transparent quotes outlining scope, materials and inclusions.

We follow a structured system: consult, quote, confirm specifications, then install. You’ll know what’s included and what to expect at each stage.

Yes. All projects are backed by a 12-month workmanship guarantee.

We have over 10 years’ experience in the construction industry.

Security Gates & Automatic Sliding Gates

Yes. All gates are tailored to suit your site dimensions, usage requirements and preferred design.

When installed correctly using quality components, automatic sliding gates provide

Periodic servicing is recommended to maintain performance. We can advise on maintenance best practice.

Timeframes depend on size, automation requirements and site access. A clear schedule is provided during quoting.

Modular Walls

Modular walls can assist with noise reduction compared to standard fencing systems.

Yes. They can be adapted to suit varying ground levels with proper planning and structural consideration.

Yes. We offer finish options and can integrate features such as pillars and pedestrian access.

Aluminium Fencing

Yes. Aluminium is corrosion-resistant and performs well in coastal and high-moisture conditions.

Yes. Occasional cleaning is generally sufficient to maintain appearance.

Yes. When installed correctly, aluminium fencing can meet Australian pool safety compliance requirements.

Retaining Walls

Yes. Proper drainage is essential to relieve pressure and protect structural integrity.

Yes, provided the wall is designed to support the additional load.

Material choice depends on structural requirements and design preference. Common options include timber and concrete sleepers.

Still Have Questions?

If you’re planning a fencing, gate, or retaining wall project in Southeast Melbourne
and need further clarification, BTS Industries is ready to assist.